May 2, 2005

Stage Front Presentation Systems Announces 24.7 Service and Support!

Stage Front Presentation Systems is pleased to announce the implementation of emergency service and support availability 24 hours a day 7 days a week. This new service is intended as emergency response to failures that require immediate help from a qualified systems technician. The new service and support availability is extended to all of our warranty and service agreement clients at no additional charge. If your systems are not currently covered by a warranty or service agreement, you can still take advantage of this service on a case-by-case time and materials basis.

The SFPS Service department is charged with coordinating the new "Twenty-four 'dot' seven" service. "It has been our goal for some time to establish this program," stated service manager Bill Nesmith. "Although it is rare when a Stage Front system fails, if it happens just before show time, then you need someone who can respond to that emergency. It's just one more way that we are adding value to what we provide our customers."

Stage Front provides a "special message center" as part of their voice mail system. There are actually two emergency service message boxes: one for Rental systems, and one for Permanently Installed systems. If you leave a message in the appropriate box for the type of system with which you need help, a Stage Front Rental or Service technician will call you back within 30 minutes of less. The first level of support is to try and help the customer on the phone, especially if they are at a distant location. If we cannot help the client to resolve the issue by phone, then the service issue is escalated and a service call to the site is made.